How a Visante Partnership Resulted in Rapid Home Infusion Program Launch

Visante’s client, a world-renowned medical facility, knew they needed to implement a home infusion program. Not only did they need to launch this program from the ground up, they needed to implement it quickly.

The medical center’s collaboration with Visante resulted in accelerated program launch, positive patient outcomes, and strong financial performance. Here’s how:

Overcoming the Challenge: Tight Timelines & Limited Resources

The medical center recognized the growing need for home infusion services but lacked the internal expertise and resources to develop and implement it on their desired timeline. They sought a partner who could provide comprehensive support, from strategic planning to operational execution. The medical center partnered with us for strategic guidance, operational support, and market insights.

The Solution: A Collaborative Approach to Home Infusion Success

The relationship between the medical center and Visante was facilitated by existing connections between leadership at both organizations, fostering trust. To help our client launch their home infusion program efficiently, we provided:

Expertise & Knowledge Transfer

Visante provided critical content expertise in home infusion, filling the knowledge gap at the organization. This included guidance on business registration, regulatory compliance, payer contracting, policy development, and operational workflows.

Strategic Guidance & Market Insights

Visante offered data-driven insights into market opportunities, helping the medical center quantify potential growth and develop effective strategies for execution. This allowed the medical center to set achievable goals for volume, financial performance, and patient capture. We also provided expertise in payer contracting, delivering optimal reimbursement rates.

Operational Support & Implementation

Visante provided support in developing operational workflows, ensuring efficient and effective service delivery. This included guidance on drug delivery to patients and financial performance reviews.

Collaborative Partnership

The relationship between the two organizations was highly collaborative and supportive. Visante consultants provided ongoing support and were readily available for consultation and creative problem-solving. No question went unanswered and the consistent communication from the Visante team allowed the organization to feel prepared for rapid program launch.

“Visante offered content expertise,” shares the medical center’s System Director of Home Services. “Not only did the expertise not exist at [Medical Center] but we were the first health system in the state to start an internal home infusion program. This made us trailblazers!”

The Results: Transforming Care in Record Time

A Visante partnership yielded significant positive outcomes for the medical center, including:

1. Rapid Program Launch

The medical center launched a comprehensive home infusion program in record time, serving both traditional patients transitioning from hospital care and specialty patients needing complex therapies. Within six months of finalizing the plan, they secured a board of pharmacy license and began operations, swiftly addressing patient needs and generating revenue.

2. Positive Patient Outcomes & Experience

Patient satisfaction surveys consistently yielded positive results, highlighting the convenience and value of home infusion services. This was particularly beneficial for pediatric patients with conditions like PANDAS, a rare neurological and psychiatric condition that affects children who have strep infections. These patients were much more comfortable receiving care in the comfort and familiarity of their own homes.

3. Improved Provider Satisfaction

By offering home infusion as an option, the medical center addressed a critical need for providers struggling to find adequate home infusion services for their patients. Providers gained significant efficiencies by utilizing the internal communication pathways established by the home infusion program.

4. Strong Financial Performance

Visante’s expertise in payer contracting and financial analysis contributed to the program’s strong financial performance. Ongoing financial reviews helped identify areas for improvement and provide sustainable growth.

5. Successful & Expedited Accreditation 

On an expedited timeline, the program achieved accreditation, demonstrating a commitment to quality and compliance.

“Any organization would benefit from Visante’s deep knowledge base, the ability to accelerate program launch, and the ability to accelerate revenue generation,” says the System Director of Home Services. “Plus, you get to work with real, enjoyable humans.”

Partnership, Expertise, & Trust: A Formula for Success

By leveraging Visante’s specialized expertise and hands-on support, the medical center swiftly launched a comprehensive home infusion program. This collaboration underscores the importance of trusted partnerships, patient-first priorities, and how accelerated launches drive faster revenue growth.

Ready to accelerate success within your healthcare system? Get in touch with Visante’s expert team today!