From Hospital to Home: Visante’s Omnichannel Infusion Strategy for Health Systems

Patient needs don’t stop at the hospital door. From specialty medications to long-term therapies, infusion services are a critical lifeline. Unfortunately, many health systems have a fragmented site of care strategy. Visante’s connected care continuum bridges gaps and helps health systems seamlessly deliver the right care, in the right setting. This means patients get the care they need in or out of the hospital.

“Infusion services opportunities remain largely untapped. Health systems have an opportunity to not just provide the therapy, but to manage it holistically, making it easier for patients, and far more efficient for providers,” says Dale Drizd, Managing Director at Visante.

Visante’s Integrated Healthcare Solution: Connecting Specialty & Infusion Services

Our approach goes beyond operational improvements; we build a connected, patient-centered network that combines specialty pharmacy and infusion services into a single, high-performing model. This integration improves medication access, reduces costs, and enhances outcomes for both the patient and provider.

1. Specialty Pharmacy Services

Visante partners with health systems to remove barriers that keep patients from starting and staying on specialty therapies. We also build adherence frameworks for your organization, giving clinicians clear line-of-sight across the medication journey while improving time-to-therapy and reducing avoidable interruptions.

2. Infusion Services

From hospital-based infusion centers to ambulatory suites and home infusion therapy, our approach simplifies access to treatments, optimizes site of care placement, and keeps patients connected to their care teams.

This integrated model allows patients to start (and stay) on the therapies they need, no matter where they are in their care journey.

The Road to Filling Infusion Gaps: An Omnichannel Strategy

“We believe health systems need an omnichannel infusion approach,” explains Erick Siegenthaler, Senior Director at Visante. “It’s about having the right level of care for the right situation.”

Shifting payer requirements, rising patient expectations, and increased competition have fueled the growth of alternate sites of care. Health systems that adopt a connected, multi-site model can meet patients where they are while keeping care in-network. Here’s how:

• Retail Pharmacy: Dispenses maintenance and acute medications, typically in a community or outpatient setting, and may serve as a patient’s first point of contact for medication counseling.
• Specialty Pharmacy: Coordinates access to high-cost or complex therapies.
• Hospital Outpatient Infusion: For patients who need hospital-level resources for infused therapies.
• Ambulatory Infusion Suites: Convenient, lower-cost sites for ongoing infusion therapy.
• Home Infusion Therapy: Brings infusion care directly to the patient’s home for maximum comfort and independence.
• Provider-Based & Freestanding Infusion Centers: Expands infusion access in community settings.

Powering the Full Spectrum of Health System Pharmacy Solutions

Our integrated approach is backed by expertise in:

• 340B Program Performance
• Pharmacy Revenue Cycle Management
• Medication Access Services
• Pharmacy Supply Chain Optimization

When these capabilities work in harmony, health systems experience a streamlined, financially resilient pharmacy program.

“From the provider’s perspective, there’s nothing more frustrating than seeing a patient bounce back and forth between locations, waiting on authorizations, and losing days to administrative work. Centralized support for infusion eliminates that,” shares Drizd.

How Does an Omnichannel Strategy Benefit the Patient?

For patients managing chronic or rare conditions, navigating the healthcare system can be overwhelming. Visante’s omnichannel approach creates a one-touch experience. With this model, patients benefit from:

• Improved access to both specialty and infusion medications.
• Safer care, higher satisfaction, and stronger retention.
• Seamless transitions between care settings, whether hospital, ambulatory, or home.
• Access to the most appropriate, comfortable, and cost-effective site of care.
• Consistent communication and support, no matter the location.

The Provider & Health System Advantage

By reducing administrative burden and streamlining operations, we free up clinical teams to focus on delivering exceptional care while improving operational and financial outcomes across the organization.

Key benefits include:

• Reduced administrative burden for providers.
• Enhanced operational efficiency across sites of care.
• Improved patient retention.
• Minimized leakage to external providers.
• Optimized reimbursement through strategic site of care placement.
• Positive clinical outcomes supported by coordinated services.
• Sustainable financial growth through reduced costs and increased revenue.

“The organizations that succeed solve the issues for providers—things like prior authorizations, fragmented patient care—and make the experience convenient from referral to therapy,” says Siegenthaler.

Ready to Build a Stronger Infusion Network?

An omnichannel infusion strategy is a smarter, more sustainable way to deliver care. By connecting specialty pharmacy, infusion services, and supporting pharmacy solutions into a single, coordinated model, Visante helps health systems close care gaps and keep patients in-network. Let’s create a holistic and tailored infusion solution that works for your patients and your providers. Contact our expert team to get started.